Support
Help for Zufaa Go and Zufaa Store, from the people who built them.
How to get help
Email is the fastest way to reach us. Please tell us which app you are using, what you were doing, and what happened. A screenshot helps a lot.
Post
Write to our office in Brooklyn.
344 Eldert LN 1, Brooklyn, NY 11208You can also use the contact form. We answer every message we receive.
Questions about Zufaa Go
Do I need an account to use the app?
No. Zufaa Go works without signing in. Just open it and search for your station or stop.
Why does the app ask for my location?
Only so the “near me” button can list the stops closest to you, and so the weather shown is the weather where you are. You can say no, and the rest of the app still works. We do not store your location on our servers.
The arrival times look wrong. What should I do?
Arrival times come straight from the Metropolitan Transportation Authority (MTA). When the MTA feed is delayed or a train is rerouted, the times can be off. Pull the screen down to refresh. If a stop is consistently wrong, email us the stop name and we will look into it.
How do I save a stop as a favorite?
Open the stop and tap the star. Your favorites are saved on your own device, so clearing your browser data will clear them.
My favorites disappeared.
Favorites are stored in your browser. They are removed if you clear your browsing data, use private browsing, or switch to another browser or device. Adding the app to your home screen helps keep them.
Does it cover buses as well as the subway?
Yes. You can search for subway stations and bus stops in the same search box.
Questions about Zufaa Store
How do I add a member of staff?
An owner or manager adds staff from the staff screen. Each person gets their own login and a PIN for the time clock. You choose which role they have, which decides what they can see.
What do the different roles do?
An owner sees everything. A manager sees stock, staff hours and reports. A cashier sees the checkout screen and the time clock. You can change a person's role at any time.
I forgot my password.
Use the “forgot password” link on the sign-in screen. If you are a member of staff, your owner or manager can also reset it for you. If nobody can get in, email support@zufaa.com from the email address on the account.
An employee clocked in or out at the wrong time.
An owner or manager can correct a time record on the time clock screen. The original entry and the correction are both kept, so the history stays honest.
Can I see what I sold last month?
Yes. The reports screen lets you pick any date range and shows sales, profit and loss, sales tax and losses for that period.
Who owns the data I put into the app?
You do. Your sales, stock and staff records belong to your business. We do not sell them and we do not share them with advertisers. See our Privacy Policy.
How to delete your account and your data
Zufaa Go does not use accounts, so there is nothing to delete. If you want to clear your saved favorites, clear the site data for the app in your browser settings.
For Zufaa Store, you can ask us to delete your account at any time. There are two ways:
From inside the app
- Sign in to your account.
- Go to Settings, then Account.
- Choose Delete my account and confirm.
By email
- Send an email to support@zufaa.com from the email address on the account.
- Write “Delete my account” as the subject.
- Tell us the name of your business so we can find the right account.
What happens next
- We confirm your request within 5 business days.
- Your account, your sign-in details, your employee records and your business records are deleted within 30 days.
- Backups that already contain your data are overwritten on our normal backup cycle, within 90 days.
- We may keep records we are required by law to keep, such as tax and payment records. Nothing else is kept.
- Deletion cannot be undone, so please export any reports you want to keep first.
If you are a member of staff rather than the owner, ask the owner of the business to remove your record, or write to us and we will pass the request on.